Standard shipping - up to 10 business days
Expedited shipping - up to 5 business days
Overnight shipping - up to 2 business days
International shipping - typically up to 25 business days*
*When it comes to international shipping, those packages are usually delivered within 1-3 weeks from the ship date through DHL or Fedex. However, we have also experienced instances where an order may take about a month to deliver. Unfortunately, not all tracking events may be represented in real time, and this sometimes makes a shipment appear to be "stuck" at a certain place/event. There are also other factors beyond our control that may extend the delivery window, including but not limited to:
• Packages being handled by multiple carriers, when handed off to local carriers.
• Local customs department processing time
Due to any of the above, we can't guarantee a delivery date with certainty for international deliveries.
Please make sure to notify us about the delivery issue within 30 days from the date of purchase to be eligible for a replacement order.
Our policy lasts 30 days. If 7 days have gone by since your purchase, unfortunately we can offer you store credit to be used on another purchase. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Custom or Personalized products are non-refundable.
Additional non-returnable items:
Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Products with obvious signs of use
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
For returns, please email firstname.lastname@example.org with the subject 'Returns' and include your order number, name and the reason for the return. Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
Please note that customers are responsible for shipping costs of returned items.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@prettyfabthings,com
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
You have 7 days from receiving your entire order to initiate a return/exchange in our system.
All items must be in saleable condition upon return.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.
If the item is returned after 7 days a store credit will be given within a 30 day time frame.